返金ポリシー
Return & Refund Policy
1. 30-Day Return Policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Be unused and undamaged
- Include all original accessories, packaging, and documentation
- Be accompanied by proof of purchase
To initiate a return, please contact us at:
Email: ai@laplacemate.com
Returns sent without prior authorization may not be accepted.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products, downloadable content, or subscription services that have already been activated or used
- Customized or personalized products
- Items damaged due to misuse, modification, or unauthorized repair
- Products returned without original packaging or missing accessories
3. Damages and Issues
Please inspect your order upon arrival.
If the item is defective, damaged, or if you receive the wrong product, please contact us within 7 days of delivery with photos or videos showing the issue.
We will evaluate the problem and arrange a replacement, repair, or refund when appropriate.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is caused by our error or a defective product.
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact:
6. Order Cancellation
Orders may be canceled within 24 hours of purchase for a full refund.
Once an order has been processed or shipped, it cannot be canceled. In such cases, customers may request a return after receiving the product.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Laplace AI
Email: ai@laplacemate.com